Michelle Phaneuf

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Michelle Phaneuf
Michelle supports technically minded people to manage change, enhance working relationships and negotiate in difficult situations.



Chartered Mediator, Certified Coach, Certified Psychological Health & Safety Advisor


Michelle Phaneuf is a Chartered Mediator, Certified Coach, Certified Psychological Health & Safety Advisor and trained Ombudsman who utilizes interest-based tools to bring awareness and empathy to manage difficult situations in a non-confrontational manner. Her background in engineering generates a systems-thinking approach which enables her to successfully analyze complex situations to acquire a comprehensive perspective. Her path from engineer to coach, negotiator and conflict resolution professional was a learning journey that she shares with technical people who want to discover new skills and gain awareness.

Her background in engineering generates a systems-thinking approach which enables her to successfully analyze complex situations to acquire a comprehensive perspective.

Michelle’s Accelerator Groups

Navigating Difficult Conversations with Stakeholders


Dealing with stakeholders during high stress and complex projects can be an on-going challenge.  Your working relationships with stakeholders affects your efficiency, productivity and peace of mind.

Understanding conflict and approaching it confidently, with a goal of collaborative resolution that will meet everyone’s needs will ensure you are successful in all situations.

These sessions will support you to learn skills to minimize and address negative responses and develop best practices for structuring difficult conversations.

You will LEARN:

  • Strategies for fostering strong collaboration by overcoming resistance and building influence
  • Advanced communication and negotiation skills
  • Understand conflict and approaching it confidently, with a goal of collaborative resolution that will meet everyone’s needs
  • Learn skills to minimize and address negative responses and develop best practices for structuring difficult conversations.
  • How our Brains react in conflict and what we can do to ‘respond’ effectively.
  • To understand the 5 different conflict styles and how to work with each one for successful resolution.

You will ACHIEVE:

  • Confidence through understanding conflict and approaching it with a goal of collaborative resolution
  • Skills in communication and negotiation to minimize and address negative responses
  • A best practice go-to structure for difficult conversations

DETAILS:

  • Via VideoConference
  • Weekly for 8 sessions

DATES & TIMES


WEDNESDAYS

TIME: 7:00pm – 8:00pm (Mountain Time)

START DATE: December 11th, 2019

No sessions: December 18th, December 25th or January 1st

TRY IT OUT

$99.00 Total for Sessions 1 & 2
(Remaining 6 sessions for $297.00 Total)

8 Sessions

$376.00 Total

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